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13 Cards in this Set
- Front
- Back
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McLelland |
Theory of Needs: States that people are motivated either by achievement, affiliation or power. |
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Vroom |
Expectancy Theory: People are motivated by positive outcomes, and expected rewards. |
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Fledler |
Contingency Theory: Leaders should adapt their management style to the situation. |
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Ouchi |
Theory Z: Provide a job for life for increasing employee loyalty. |
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Tuckman |
Tuckman's Ladder: Forming, Storming, Norming and Performing. |
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Juran |
Quality by Design Quality by Design (QbD)Fitness for Use: does the product/service meet customer’s need? i) Grade, ii) Quality conformance, iii) Reliability/maintainability, iv) Safety, v) Actual Use |
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McGregor |
Theory X and Y. X is people are lazy, and need to be micromanaged. Y is people are motivated, and need to be given more responsibility. |
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Herzberg |
Hygiene Theory: Hygiene factors (e.g. status, job security, salary, fringe benefits, work conditions, good pay, paid insurance, vacations) that do not give positive satisfaction or lead to higher motivation, though dissatisfaction results from their absence. The term "hygiene" is used in the sense that these are maintenance factors. |
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Maslow |
Hierarchy: People can only ascend to higher levels after fulfilling lower level needs. |
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Deming |
Plan-Do-Check-Act Cycle Quality is management's responsibility. |
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Philip Crosby |
Zero Defects: identify processes to remove defects, quality is built in to the processes |
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Cost of Quality |
Cost of conformance + Cost of non conformance CoC = Quality training, Studies, Surveys, efforts to know everyone knows the princesses CoNC = Rework, Scrap, Inventory costs, warranty costs, lost business |
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Seven basic tools of quality |
(PRCC FSH - Prick fish) Pareto Chart Run Chart Cause and effect diagram Control Chart Flowchart Scatter Diagram Histogram |
