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66 Cards in this Set
- Front
- Back
- 3rd side (hint)
What are the challenges to the new supervisor of the future?
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*more women in the work force
*multi-cultural work force *no more forced retirement at 62 *OSHA *Labor Unions *More leisure time in the work force *Intrinsic motivation for choosing law enforcement as a career. |
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What are the six basic responsibilities of a supervisor?
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*Planner
*Personnel Officer *Trainer *Controller *Decision make and communicator *Leader |
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As a Planner:
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*Plan out operational activities(DARE program)
*Analyze date(work schedules) *Forecast future needs(more ammunition) *Anticipate problems(manpower, stake-outs, spec. details) |
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As a Personnel Officer:
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*Knowing the capabilities one's subordinates
*Making "happy" subordinates by placing them in positions that they are capable of handling *Research has indicated that there's a marked relationship between organizational productivity and job satisfaction of a subordinate. |
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As a Trainer:
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*Through training, subordinates become more efficient, effective and productive.
*Through training, standards in the organization are maintained w/i the organization. *Through training, services are updated w/i the organization. |
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As a Controller:
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*Subordinates need to be controlled to properly execute the rules/regulations and orders of the organization.
*Proper follow ups must be conducted by the supervisor to determine if the subordinate has followed the rules/regulations and order given |
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As a Decision Maker and Communicator
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*Decision making is a primary function of a supervisor
*By making decisions, policy is formulated for the org. *When a decision is made, it should be communicated to subordinates in a clear and concise manner so there's no misunderstandings *Proper communication MUST be timed to be effective for the decision to take effect. |
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As a Leader
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*Leadership is a major responsibility for every supervisor
*Leadership traits: Honorableness, courageousness, vitality, knowledgeable, posses common sense, persuasive and flexible. *Must provide subordinates w/ an opportunity for personal and professional growth w/i the org. *Must stand by his/her convictions in the wake of adversity. |
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What are the eight most common mistakes made by a newly appointed supervisor?
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*"New Broom tactic
*Making promises *Dictatorial practices *Playing favorites *Careless remarks *"Passing the Buck" *Losing one's temper *taking special privileges |
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What is the "New Broom" tactic?
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*Makes the statement: "things will be different because I'm the supervisor!"
*Points out what was wrong w/ the old supervisor and how it will be done better by them |
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Making Promises:
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*Never make a promise hidden or implied in an attempt to win the confidence of friends
*As a supervisor you can only make a promise that you can fulfill w/ your squad *NEVER PROMISE items such as; promotions, pay raises and vacations |
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What are Dictatorial Practices?
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*Subordinates will formulate their own opinion about the new supervisor that will carry throughout a career on the first days of the new position
*Therefore; NEVER show your authority by taking a fierce approach; raising your voice to subordinates, or using profanity to accentuate an order. |
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Playing Favorites:
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*NEVER be partial to former friends by assigned only the best tasks to a certain few
*As a result, morale will quickly break down *The supervisor who plays favorites often finds that this good will is quickly lost even from friends. |
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Careless Remarks:
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*careless remarks may go unnoticed by non-supervisors, however, as a new supervisor they take on a different meaning.
*New supervisors now represent the Administration of the dept. and these words are interpreted as if the chief himself said them *Some subordinates will use these comments and internalize them. |
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Passing the Buck:
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*By passing the buck the new supervisor loses the subordinates
*NEVER blame the subordinates for an error or mistake that you the supervisor made *The real leader is not afraid to admit mistakes |
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Losing One's Temper:
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*Losing one's temper is a sure sign of weakness as a leader and a supervisor
*A supervisor MUST be able to control oneself before they can control others |
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Taking Special Privileges:
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*A supervisor who takes "special privileges" is always severely criticized by subordinates
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POSDCORB
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-Planning
-Organizing -Staffing -Directing -COordinating -Reporting -Budgeting |
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Planning:
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The working out the tasks that have to be performed within the organization
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Organizing:
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-The formal structure of the organization and its sub-divisions.
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Staffing:
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The personnel function that maintains favorable conditions of work.
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Directing:
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The decision making part of the organization
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COordinating:
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Inter-relating all of the various parts of the organization
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Reporting:
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Keeping the chief executive (Police Chief) informed of the organization operations through record keeping, research and inspections.
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Budgeting:
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Fiscal planning, accounting and control of the expenditures of the organization.
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What are the seven types of plans?
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Procedural Plans
Tactical Plans Operational Plans Auxiliary Plans Fiscal Plans Policy Plans Rules and Regulation Plans |
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What are Procedural Plans?
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They relate to Standard Operating Procedures (SOP) and they guide personnel in such activities as; serving and processing arrest warrants, recording and processing crime or incident reports and processing traffic tickets.
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What are Tactical Plans?
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Plans that are prepared to meet emergencies that might be encountered by the police such as; civil disorders, unusual crime problems or major disasters.
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What are Operational Plans?
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Designed to give guidance and direction to personnel in the performance of normal police activities. These activities are; deployment searches for missing persons or suspects in a crime.
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What are Auxiliary Plans?
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Implement normal operations in a police agency. i.e. recruitment of personnel, public and community relations.
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What are Fiscal Plans?
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They relate to matters of budget preparation and the use of funds in the organization. i.e. budget of the agency
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What are Policy Plans?
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Consist of a set of broad principles that guide personnel in the accomplishment of general organizational objectives. i.e. use of force policy, DWI policy/procedure.
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What are Rules and Regulation Plans?
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Provide specific guides to conduct and performance. They are parameters for acceptable conduct provided by management.
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What is the Line Organization Style?
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-Often called the military, individual or department style
-Authority is definite and absolute -Most direct lines of communication -Advantage: It's simplistic -Disadvantage: Supervisor is often required to perform the duties of a "specialist" because little use is made of the subordinates (P.O.) |
CHIEF
SGT. or SR. Officer In Charge P.O. P.O. P.O. P.O. |
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What is the Functional Organization Style? (Nothing but Problems)
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-Rarely found in present day organizations except at the very top of the organization (Admin.)
-Violates the prime rule that workers work best when they are accountable to one and only supervisor -Discipline is difficult because of it's multi-headed leadership -Conflict among supervisors which causes difficulties for the subordinates |
CHIEF
DIV. DIV. DIV. DIV. SGT. SGT. SGT. SGT. P.O. P.O. P.O. P.O. |
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What is the Line and Staff Organization Style?
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-A combination of Line and Functional responsibilities
-Found in almost all but very small police agencies today. -Combines staff specialists w/ line operations |
CHIEF
CPT. CPT. CPT. LT. LT. LT. SGT. SGT. SGT. P.O. P.O. P.O. |
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What is the division of work?
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Function: crime lab
Area: Geographical division Clientele: Sr. Citizens Purpose: Traffic division |
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What is the Unity of Command Principle?
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it refers to the principle that every subordinate should be under the direct command of one and only one supervisor.
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What is the principle of Span of Control?
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it refers to the number of subordinates that any one supervisor can supervise effectively.
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What are the factors that influence span of control?
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-The capacity of the supervisor and those being supervised.
-type of work being performed by the subordinate -area of work covered -distance between the elements of the work -time needed to perform the task -homogeneity of the subordinates -type of persons served |
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What is Delegation?
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relates to the process of committing an activity/task to another's care
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What is the Delegation Process?
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-the enhancement of job performance
-delegation DOES NOT relieve the supervisor of the RESPONSIBILITY to complete the task/activity assigned to the subordinate -Authority must ALWAYS be delegated to perform the task -Delegation of a task always requires a follow-up |
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What is Leadership?
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the art of influencing, directing, guiding, and controlling others in such a way as to obtain their willing obedience, respect and loyal cooperation in the accomplishment of an objective
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What are the three types of leadership?
(Lewitt, Lippitt and White) |
*Autocrat
*Democrat *Laissez-Faire |
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What is an Autocratic Leader?
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He is:
-Highly authoritative -Does not seek other's input on decision-making |
Effective: when an emergency exists and there's no time to explain the reasoning behind the instructions.
Drawbacks: works for short term but cannot be continued over a long period of time |
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What is a Democratic Leader?
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He is:
-Keenly aware of the "human relations factor" in supervising others -Seeks ideas and suggestions from subordinates |
Effective: when time constraints allow subordinates to participate in the decision-making process
Drawbacks: Once the subordinates experience this type of leadership style, it is hard to rescind |
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What is a Laissez-Faire Leader? (Free Reign)
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He:
-Minimizes their role as a supervisor -Seldom gives subordinates credit for a job well done |
Not effective.
Erodes the morale and discipline of subordinates |
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What are the five symptoms of leadership failure?
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-Appearance of selfishness and envy towards subordinate's they supervise
-Suspicious of subordinate's actions -Fails to give credit to subordinates -Is hyper-critical of subordinates actions -Arbitrariness in dealing w/ subordinate issues |
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What are the four types of Communication Orders?
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*Direct commands
*Requests *Implied or Suggestive *Request for volunteers |
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What are the six types of training?
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*entry level training
*field training *in-service training *roll call training *specialized training *command training |
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What are the six principles of learning?
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*Principle of Readiness
*Principle of Effect *Principle of Repetition *Principle of Primacy *Principle of Recency |
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What are the four types of Organizational Orders?
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*General orders
*Special orders *Operational orders *Notices |
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What are the five major functions of an interview?
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-to obtain information
-to communicate or give information -to motivate employees for the purpose of improving cooperation, production or performance -to help solve personal and group problems through the consultation method -to appraise the past, present and future situation of the employee |
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What are the seven type of interviews?
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-Informal interview
-Employment interview -Progress interview -Grievance interview -Disciplinary interview -Problem solving interview -Separation interview |
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What are needs?
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*Something required or wanted.
-some commonly recognized needs are: physiological security social esteem self-actualization |
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What are drives?
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*a force to motivate
-Some commonly recognized drives are: security response recognition |
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What are satisfactions?
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*gratification of desire
-Some commonly recognized satisfactions are: affection accomplishment adequacy |
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Consequences of blocked NEEDS/DRIVES/SATISFACTIONS:
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When a subordinate's needs, drives or satisfactions are met w/ an obstacle that prevents them from their goal, they become FRUSTRATED.
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How do subordinates deal with frustration?
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They deal with it by:
*regression *fixation *overdrives *lack of commitment to the organization *on the job retirement *insecurity |
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Key steps in developing viable training programs
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1) Identify and measure competencies needed to achieve mission and goals
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Key steps in developing viable training programs
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2) designing and implementing training programs to meet any identified gaps in those needs
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Key steps in developing viable training programs
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) Evaluate the rate that the training increases competencies and improves performance
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what should supervisor be aware of during teaching
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the theory of androgyny, which addresses in particular the needs of adult learners
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adult learners should reflect
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the theory of androgyny, which emphasizes that adults are self-directed and are willing to take responsibility for their decisions
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what is a first line supervisor
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a trainer, a mentor, a guide, and the one in the best position to identify individual weaknesses and needs
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what must a first line supervisor do
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must communicate constantly with each officer supervised by allying rumors, interpreting policy, coaching, mentoring or utilizing persuasion when the situation dictates
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