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41 Cards in this Set
- Front
- Back
A group process used to develop a large collection of ideas without regard to their merit or validity.
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brainstorming
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a small group that focuses on a particular problem and then hopefully derives a solution.
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focus groups
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level of quality of the product or service that is expected by the customer and may be influenced by outside factors
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Expected quality
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based on customers perception of the product or service, highly subjective and more difficult to measure quantitatively
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Perceived Quality
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uses statistical data to measure outcomes and consider all factors that can influence the final outcome
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Actual Quality
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enacted in order to increase the amount of information the FDA and device manufactures recieve about problems with medical devices.
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SMDA (Safe medical Devices Act)
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used for voluntary reporting
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form 3500
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should be used for mandatory reporting
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form 3500A
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enacted to simplyfy healthcare standards and save money for healthcare businesses by encouraging electronic transactions.
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HIPPA
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a process for correcting customer complaints
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service recovery
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the measurement of the level of quality at some point in time with no effort to change or improve the level of care
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Quality assessment
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can be performed by any technologist,include wire mesh and spinning top
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Noninvasive and simple
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performed by a technologist specifically trained in quality control procedures
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Noninvasive and complex
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involves disassembly of the equipment and are normally performed by engineers or physicsts.
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Invasive and complex
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performed on new equipment to demonstrste it performing within manufactures specifications and criteria
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Acceptance testing
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specific test performed on the equipment in use after a certain amount of time has elapsed
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Routine performance
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evaluate equipment that is malfunctioning or not performing at manufacturers specification and are also used to verify the correct cause of the malfunction so that proper repair can be made
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error correction tests
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focuses on the process in which individual workers function rather than on the individuals themselves
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CQI
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comprises the entire set or group of items that is being measured
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population
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the number of items actually measured from a population.
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sample
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is useful for demonstrating corrective actions for possible problems
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flow chart
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includeds report dictation, transcription and distribution
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proper communication
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process for identification, analysis and evaluation of risks and the selection of the most advantageous method to minimize them
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risk management
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identifying potential risks to patients, employees, students, and visitors to diagnostic department
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risk analysis
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any occurence that is not consistent with the routine care of a patient or the normal course of events
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incident
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refers to any activity that costs a facility either money or its reputation
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Loss potential
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reduces all risks and deal with incidents as they occur
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written policies and procedures
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regulates design and manufacture of x-ray equipment
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FDA
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enforce equipment standard and radiation saftey practice
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NRC
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establish standards for saftey
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OSHA
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quality expected by the customer and may be influenced by outside factors such as prior word of mouth
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expected quality
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customers perception of the product or service.
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perceived quality
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uses statistical data to measure outcomes and considers all factors that can influence final outcome
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Actual Quality
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enacted in order to increase the amount of information the FDA and device manufactures receive about problems with medical devices.
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Safe medical devices Act
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form 3500A
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used for mandatory reporting
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process for correcting customer complaints
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service recovery
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an all-encompassing management program used to ensure excellence in healthcare through the systematic collection and evaluation of data
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quality assurance
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measure of level of quality
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quality assesment
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performed on new equipment or equipment that has undergone major repair to demonstrate that it is performing with manufactures criteria
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acceptance testing
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evaluate equipment that is malfunctioning or not performing at manufactures specification
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error correction test
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when results are extrapolated to be indicative of an entire population
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statistical inference
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