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50 Cards in this Set
- Front
- Back
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1. ___________ is the degree to which a set of inherent characteristics fulfills requirements.
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1. Quality
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2. What is the purpose of project quality management.
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2. To ensure that the project will satisfy the needs for which it was undertaken
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3. ___________ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
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3. Benchmarking
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4. What tool could you use to see if there is a relationship between two variables?
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4. A scatter diagram
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5. What tool can you use to determine whether a process is in control or out of control?
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5. A control chart
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6. Six Sigma’s target for perfection is the achievement of no more than __________ defects, errors, or mistakes per million opportunities.
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6. 3.4
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7. The seven run rule states that if seven data points in a row on a control chart are all below the mean, above the means, r all increasing or decreasing, then the process needs to be examined for _________ problems.
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7. non-random
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8. What is the preferred order for performing testing on information technology projects?
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8. unit testing, integration testing, system testing, user acceptance testing
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9. _____________ is known for his work on quality control in Japan and developed the 14 Points for Management in his text Out of the Crisis.
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9. Deming
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10. PMI’s OPM3 is an example of a model or framework for helping organizations improve their processes and systems.
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10. Maturity
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1. Which of the following is not part of project human resource management?
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1. Resource estimating
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2. __________ causes people to participate in an activity for their own enjoyment.
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2. Intrinsic motivation
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3. At the bottom of Maslow’s pyramid or hierarchy of needs are _________ needs.
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3. physiological
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4. According to McClelland’s acquired needs theory, people who desire harmonious relations with other people and need to feel accepted have a high _____________ need.
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4. affiliation
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5. ___________ power is based on a person’s individual charisma.
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5. Referent
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6. A __________ maps the work of a project as described in the WBS to the people responsible for performing the work.
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6. responsibility assignment matrix
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7. A staffing management plan often includes a resource __________, which is a column chart that shows the number of resources assigned to the project over time.
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7. histogram
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8. What technique can you use to resolve resource conflicts by delaying tasks?
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8. resource leveling
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9. What are the five stages in Tuckman’s model of team development, in chronological order?
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9. forming, storming, norming, performing, and adjourning
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10. Which of the following is not a tool or technique for managing project teams?
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10. Social Styles Profile
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1. What do many experts agree is the greatest threat to the success of any project?
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1. a failure to communicate
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2. Which communication skill is most important for information technology professionals for career advancement?
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2. speaking
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3. Which of the following is not a process in project communications management?
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3. information planning
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4. What popular book illustrates the concept that people are not interchangeable parts and uses the analogy that you cannot take nine women and produce a baby in one month?
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4. Brook’s The Mythical Man-Month
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5. If you add three more people to a project team of five, how many more communications channels will you add?
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5. 18
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6. A ¬____________ report describes where the project stands at a specific point in time.
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6. status
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7. What tool can you use to help manage stakeholders by ranking scope, time, and cost goals in order of importance and provide guidelines on balancing these constraints?
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7. Expectations Matrix
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8. You have two project stakeholders who do not get along at all. You know they both enjoy traveling, so you discuss great travel destinations when they are both in the room together to distract them from arguing with each other. What conflict-handling mode are you using?
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8. smoothing
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9. Which of the following is not a guideline to help improve time spent at meetings?
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9. Invite extra people who support your project to make it run more smoothly
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10. A ¬___________ report is a reflective statement documenting important things tat people learned from working on the project.
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10. Lessons-learned
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1. _______________ is an uncertainty that can have a negative or positive effect on meeting project objectives.
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1. Risk
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2. A person who is risk-________________ receives greater satisfaction when more payoff is at stake and is willing to pay a penalty to take risks.
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2. seeking
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3. Which risk management process involves prioritizing risks based on their probability and impact of occurrence?
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3. performing qualitative risk analysis
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4. Your project involves using a new release of a common software application, but if that release is not available, your team has ___________ plans to use the current release.
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4. contingency
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5. Which risk identification tool involves deriving a consensus among a panel of experts by using anonymous input regarding future events?
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5. Delphi technique
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6. A risk ____________ is a document that contains results of various risk management processes, often displayed in a table or spreadsheet format.
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6. register
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7. __________ are indicators or symptoms of actual risk events, such as a cost overrun on early activities being a symptom of poor cost estimates.
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7. Triggers
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8. Suppose there is a 30% chance that you will lose $10,000 and a 70% chance that you will earn $100,000 on a particular project. What is the project’s estimated monetary value?
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8. $67,000
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9. ____________ is a quantitative risk analysis tool that uses a model of a system to analyze the expected behavior or performance of the system.
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9. Simulation
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10. Your project team has decided not to use an upcoming release of software because it might cause your schedule to slip. Which negative risk response strategy are you using?
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10. Avoidance
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1. What IT function has the largest percentage of work outsourced?
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1. disaster recovery
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2. Your organization hired a specialist in a certain field to provide training for a short period of time. Which reason for outsourcing would this fall under?
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2. accessing skills and technologies
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3. In which project procurement management process is an RFP often written?
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3. planning procurements
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4. An item you need for a project has a daily lease cost of $200. To purchase the item, there is an investment cost of $6,000 and a daily cost of $100. Calculate the number of days when the lease cost would be the same as the purchase cost.
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4. 60
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5. What type of contract has the least amount of risk for the buyer?
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5. fixed-price
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6. The ___________ is the point at which the contractor assumes total responsibility for each additional dollar of contract cost.
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6. Point of Total Assumption
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7. If your college or university wanted to get information from potential sellers for providing a new sports stadium, what type of document would they require of the potential sellers?
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7. Proposal
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8. Buyers often prepare a ___________ list when selecting a seller to make this process more manageable.
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8. Short
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9. A proposal evaluation sheet is an example of a(n) __________.
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9. weighted scoring model
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10. _____________ is a term used to describe various procurement functions that are now done electronically.
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10. E-procurement
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