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14 Cards in this Set
- Front
- Back
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social: one must ________ disclose with the patient
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equal
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social: interactions between me and the patient should require a bit of ______
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spontaneity
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social: one must be an _________ listener, and respect ________
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objective, and confidentiality
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social: any interaction should meet the ___________ of both people
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the needs
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therapeutic: rather than meet the needs of me it is more about meeting the needs of the _______
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patient
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therapeutic: it is a ______ interaction between professionals and patients
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planned
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therapeutic: it is a conversation that is facilitated by the ____
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RN
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therapeutic: it is a confidential interaction, yet cases need to be made known to the ________
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team
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therapeutic: being a _______ is the main objective
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listener
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empathetic understanding is viewing the _____ reference, and having sensibility to their _____ and _____ to communicate this understanding.
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patient's, feelings, capacity for verbal,
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commonunication skills: the aims
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preserving self respect and helpee's respect.
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communication skills: _____ should be known before offering advice
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understanding
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active listening pneumonic
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S sit squarely toward client
O observe an open posture L lean forward to the client E establish eye contact R relax |
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questions: should be_____ to avoid yes or no responses
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open-ended
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