Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
173 Cards in this Set
- Front
- Back
Intrapersonal Communication |
Communication with ourselves via the dialogue that goes on in our heads |
|
Interpersonal Communication |
Communication with other people that ranges from the highly personal to the highly impersonal |
|
Group Communication |
Communication among members of a team or a collective about topics such as goals, strategies, and conflict |
|
Mass Communication |
Communication generated by media organizations that is designed to reach large audiences (TV, Radio, Print Media) |
|
Public Communication |
Communication in which one person gives a speech to other people, most often in a public setting. This speech has predetermined goals and is about a topic that affects a larger community. |
|
Speaker |
A person who stimulates public dialogue by delivering an oral message |
|
Message |
Information conveyed by the speaker to the audience |
|
Encoding |
Translating ideas and feelings into words, sounds, and gestures |
|
Decoding |
Translating words, sounds and gestures into ideas and feelings in an attempt to understand the message |
|
Audience |
Complex and varied group of people the speaker addresses |
|
Channel |
Means by which the message is conveyed |
|
Noise |
Anything that interferes with understanding the message being communicated |
|
Feedback |
Verbal and nonverbal signals an audience gives a speaker |
|
Context |
Environmental or situation in which a speech occurs |
|
Audience Centered |
Considerate of the positions, beliefs, values, and needs of an audience |
|
Difference between public speaking and other forms of communication |
Public speaking stands apart from other forms of communication because speakers recognize the central role of their audience. Speakers speak to audiences, and without them, we are engaged in public speaking. In public speaking, the make up of the audience directly influences the speakers message. |
|
Communication Apprehension |
Our nervousness before a speech, the level of fear or anxiety associated with either real or anticipated communication with another person or persons. |
|
Trait Anxiety |
Apprehension about communicating with others in any situation |
|
State or Situational Anxiety |
Apprehension about communicating with others in a particular situation |
|
Public Speaking Anxiety |
The anxiety we feel when we learn we have to give a speech or take a public speaking course |
|
Help us build confidence as a speaker |
Knowing why we become nervous |
|
Systematic Desensitization |
A technique for reducing anxiety that involves teaching your body to feel calm and relaxed rather than fearful during your speeches |
|
Interference |
Anything that stops or hinders a listener from receiving a message |
|
Listenable Speech |
Speech that is considerate and delivered in an oral style |
|
Considerate Speech |
Speech that eases the audience's burden of processing information |
|
Jargon |
Technical language used by a special group or for a special activity |
|
Slang |
Informal nonstandard vocabulary, usually made up of arbitrarily changed the words |
|
Colloquialism |
Local or regional informal dialect or expression |
|
Euphemism |
Word or phrase that substitutes an agreeable or inoffensive expression for one that may offend or suggest something unpleasant |
|
Gender-Inclusive language |
Language recognizing that both women and men are active participants in the world |
|
Culturally Inclusive Language |
Language that respectfully recognizes the differences among the many cultures in our society |
|
Spotlighting |
Practice of highlighting a person's race or ethnicity (or sex, sexual orientation, physical disability, and the like) during a speech |
|
Noninclusive language |
Listening can break down when you use noninclusive language, or words that seem to refer only to certain people |
|
Verbal Clutter |
Extra words that pad sentences and claims but don't add meaning |
|
Careful Listener |
Listener who overcomes listener interference to better understand a speaker's message |
|
Critical Listener |
Listener who listens for the accuracy of a speech's content and the implications of a speaker's mesage |
|
Ethical Listener |
Listener who considers the moral impact of a speaker's message on one's self and one's community |
|
Brainstorming |
Process of generating ideas randomly and uncritically, without attention to logic, connections, or relevence |
|
Brainstorming by free association |
Unstructured |
|
Brainstorming by clustering |
Visual way to brain storm with a cluster diagram |
|
Brainstorming by categories |
Provides structure |
|
Brainstorming by technology |
Popular search engines can help |
|
General Purpose |
Speech's broad goal: to inform, invite, persuade, introduce, commemorate, or accept |
|
Specific Purpose |
Focused statement that identifies exactly what a speaker wants to accomplish with a speech |
|
Thesis Statement |
Statement that summarizes in a single declarative sentence the main ideas, assumptions, or arguments you want to express in your speech |
|
Speaking Environment |
Time and place in which a speaker will speak |
|
Master Statuses |
Significant positions occupied by a person within society that affect that person's identity in almost all social situations |
|
Standpoint |
Perspective from which a person views and evaluates society |
|
Attitude |
General positive or negative feeling a person has about something |
|
Belief |
Person's idea of what is real, not real, true, or not true |
|
Value |
Person's idea of what is good, worthy, or important |
|
Ethnocentrism |
Belief that our own cultural perspectives, norms, and ways of organizing society are superior to others |
|
Finding information at the library |
There you have access to librarians, databases, indexes, journals, magazines, newspapers, books, documents, etc. |
|
Boolean Operators |
Words you can use to create specific phrases that broaden or narrow your search on the Internet |
|
Database |
Collections of information stored electronically so they are easy to find an retrieve |
|
Bibliographic Database |
Database that indexes publishing data for books, periodical articles, government reports, statistics, patents, research reports, conference proceedings, and dissertations |
|
Full-text Database |
Database that indexes the complete text of newspapers, periodicals, encyclopedias, research reports, court cases, books, and the like |
|
Abstract |
Summary of the text in an article or publication |
|
Index |
Alphabetical listing of the topics discussed in a specific publication, along with the corresponding year, volume, and page numbers |
|
Plagiarism |
Presenting another person's words or ideas as your own |
|
Patchwork Plagiarism |
Constructing a complete speech that you present as your own from portions of several different source |
|
Global Plagiarism |
Stealing an entire speech from a single source and presenting it as your own |
|
Incremental Plagiarism |
Presenting select portions from a single speech as your own |
|
Citing Sources |
It is ethical and adds credibility to your ideas |
|
Rules for citing sources |
Give credit to others, give specific information about your source (name, publication, date), deliver all information accurately |
|
Main Points |
Most important ideas you address in your speech |
|
Chronological Pattern |
Pattern of organization that traces a sequence of events or ideas |
|
Spatial Pattern |
Pattern of organization that arranges ideas in terms of location or direction |
|
Causal Pattern |
Pattern of organization that describes a cause-and-effect relationship between ideas or events |
|
Problem-Solution Pattern |
Pattern of organization that identifies a specific problem and offers a possible solution |
|
Topical Pattern |
Pattern of organization that allows the speaker to divide a topic into subtopics, each of which addresses a different aspect of the larger topic |
|
Connectives |
Word or phrase used to link ideas in a speech |
|
Transition |
Phrase that indicates a speaker is finished with one idea and is moving on to a new one |
|
Internal Preview |
Statement in the body of a speech that details what the speakers plans to discuss next |
|
Internal Summary |
Statement in the body of a speech that summarizes a point a speaker has already discussed |
|
Signposts |
Simple word or statement that indicates where you are in your speech or highlights an important idea |
|
Preparation Outline |
Detailed outline a speaker builds when preparing a speech that includes the title, specific purpose, thesis statement, introduction, main points and subpoints, connectives, conclusion, and source citations of the speech. |
|
Subpoint |
Point in a speech that develops an aspect of a main point |
|
Sub-Subpoint |
Point in a speech that develops an aspect of a subpoint |
|
Coordination |
Process of arranging points into successive levels, with the points on a specific level having equal importance |
|
Subordination |
Process of ranking ideas in order from the most to the least important |
|
Speaking Outline |
Condensed form of a preparation outline that you use when speaking |
|
Introduction |
1. Catch the audience's attention 2. Reveal the topic to the audience 3. Establish credibility with the audience 4. Preview the speech for the audience |
|
Preview |
Brief overview in the introduction of a speech of each of the main points in the speech |
|
Rhetorical Question |
Question, used for effect, that an audience isn't supposed to answer out loud but rather in their own minds |
|
Conclusion |
1. Bring your speech to an end 2. Reinforce your thesis statement |
|
Summary |
Concise restatement of the main points at the end of a speech |
|
Language |
System of verbal or gestural symbols a community uses to communicate |
|
Symbol |
Word or phrase spoken by a speaker |
|
Referent |
Object, concept, or event a symbol represents |
|
Thought or Reference |
Memory and past experiences that audience members have with an object, concept, or event |
|
The Semantic Triangle of Meaning |
Symbol > Thought > Referent |
|
Concrete Language |
Language that refers to a tangible object - a person, place, or thing |
|
Abstract Language |
Language that refers to ideas or concepts but not to specific objects |
|
Idiom |
Fixed, distinctive expression whose meaning is not indicated by its individual words |
|
Oral Style |
Speaking style that reflects the spoken rather than the written word |
|
Simile |
Figure of speech that makes an explicit comparison of two things using the word like or as |
|
Metaphor |
Figure of speech that makes a comparison between two things by describing one thing as being something else |
|
Mixed Metaphor |
Metaphor that makes illogical comparisons between two or more things |
|
Personification |
Figure of speech that attributes human characteristics to animals, objects, or concepts |
|
Rhythm |
Arrangement of words into patterns so the sound of the words together enhance the meaning of a phrase |
|
Parallelism |
Arrangement of related words so they are balanced or of related sentences so they have identical structures |
|
Repetition |
Repeating keywords or phrases at the beginning or endings of sentences or clauses to create rhythm |
|
Alliteration |
Repetition of initial sounds of two or more words in a sentence or phrase |
|
Mnemonic Device |
Verbal device that makes information easier to remember |
|
Antithesis |
Placement of words and phrases in contrast or opposition to one another |
|
Delivery |
Action or manner of speaking to an audience |
|
Extemporaneous Speech |
Speech that is carefully prepared and practiced from brief notes rather than from memory or a written manuscript |
|
Conversational Style |
Speaking style that is more formal than everyday conversation but remains spontaneous and relaxed |
|
Impromptu Speech |
Speech that is not planned or prepared in advance |
|
Manuscript Speech |
Speech that is read to an audience from a written text |
|
Memorized Speech |
Speech that has been written out, committed to memory, and given word for word |
|
Vocal Variety |
Changes in the volume , rate, and pitch of a speaker's voice that affect the meaning of the words delivered |
|
Volume |
Loudness of a speaker's voice |
|
Rate |
Speed at which a speaker speaks |
|
Pitch |
Highness or lowness of a speaker's voice |
|
Inflection |
Manipulation of pitch to create certain meanings or moods |
|
Monotone |
Way of speaking in which a speaker does not alter her or his pitch |
|
Pauses |
Hesitations and brief silences in speech or conversation |
|
Vocalized Pause |
Pauses that speakers fill with words or sounds like "um", "er" or "uh" |
|
Articulation |
Physical process of producing specific speech sounds to make language intelligible |
|
Pronunciation |
Act of saying words correctly according to the accepted standards of a language |
|
Dialect |
Pattern of speech that is shared by an ethnic group or people from specific geographical locations |
|
Personal Appearance |
Way speakers dress, groom, and present themselves physically |
|
Eye Contact |
Visual contact with another person's eyes |
|
Facial Expression |
The movement of your eyes, eyebrows, and mouth to convey reactions and emotions |
|
Posture |
Way speakers position and carry their bodies |
|
Gestures |
Movements, usually of the hands but sometimes of the full body, that express meaning and emotion or offer clarity to a message |
|
Proxemics |
Use of space during communication |
|
Why visual aids are important |
1. Visual aids help gain and maintain audience attention 2. Visual aids help audience recall information 3. Visual aids help explain and clarify information 4. Visual aids may increase persuasiveness and enhance credibility 5. Visual aids may reduce nervousness |
|
Speeches about processes |
Informative speech that describe how something is done, how something comes to be what it is, or how something works |
|
Speech about an event |
Informative speech that describes or explains a significant, interesting, or unusual occurence |
|
Speech about a place or person |
Informative speech that describes a significant, interesting, or unusual place or person |
|
Speech about an object |
Informative speech about anything that is tangible, that can be perceived by the senses |
|
Speech about a concept |
Informative speech about an abstraction, something you can't perceive with your senses, such as an idea, a theory, a principle, a worldview, or a belief |
|
Invitational Speaking |
Type of public speaking in which a speaker enters into a dialogue with an audience to clarify positions, explore issues and ideas, or articulate beliefs and values |
|
Public deliberation |
Engaging in a process that involves the careful weighing of information and views |
|
Invitational Environment |
Environment in which the speaker's highest priority is to understand, respect, and appreciate the range of possible positions on an issue, even if those positions are quite different from his or her own |
|
Condition of Equality |
Condition of an invitational environment that requires the speaker to acknowledge that all audience members hold equally valid perspectives worthy of exploration |
|
Condition of Value |
Condition of an invitational environment that requires the speaker to recognize the inherent value of the audience's views, although those views may differ from the speaker's views |
|
Condition of Self-Determination |
Condition of an invitational environment that requires the speaker to recognize that people know what is best for them and have the right to make choices about their lives based on this knowledge |
|
Tips for giving effective invitational speeches |
1. Use invitational language 2. Allow time for discussion, exploration, deliberation 3. Show respect for diverse positions |
|
Five Patterns of Reasoning |
Induction, deduction, cause, analogy, and sign |
|
Inductive Reasoning |
Process of reasoning that uses specific instances, or examples, to make a claim about a general conclusion |
|
Deductive Reasoning |
Process of reasoning that uses familiar and commonly accepted claim to establish the truth of a very specific claim |
|
Causal Reasoning |
Process of reasoning that supports a claim by establishing a cause-and-effect relationship |
|
Analogical Reasoning |
A process of reasoning by way of comparison and similarity that implies that because two things resemble each other in one respect, they also share similarities in another respect |
|
Reasoning by Sign |
Process of reasoning that assumes something exists or will happen based on something else that exists or has happened |
|
Fallacy |
Argument that seems valid but is flawed because of unsound evidence or reasoning |
|
Ad Hominem Fallacy |
Argument in which a speaker attacks a person rather his or her argument |
|
Bandwagon Fallacy |
Argument that suggests something has merit because everyone else agrees with it or is doing it |
|
Either-Or Fallacy |
Argument that presents only two options - "Either A or B" - when actually more than two options exist; also known as false dilemma |
|
False Cause Fallacy |
Argument that mistakes a chronological relationship for a causal relationship |
|
Persuasive Speech |
Speech whose message attempts to change or reinforce an audience's thoughts, feelings, or actions |
|
Question of Fact |
Question that addresses whether something is verifiably true or not |
|
Question of Value |
Question that addresses the merit or morality of an object, action, or belief |
|
Question of Policy |
Question that addresses the best course of action or solution to a problem |
|
Gain immediate action |
Encourage an audience to engage in a specific behavior to take a specific action |
|
Call to action |
Explicitly request that an audience engage in some clearly stated behavior |
|
Gain passive aggreement |
Asks audience members to adopt a new position without also asking them to act in support of that position |
|
Problem-Solution Organization |
Organizational pattern that focuses on persuading an audience that a specific problem exists and can be solved or minimized by a specific solution |
|
Problem-Cause-Solution Organization |
Organizational pattern that focuses on identifying a specific problem, the cause of that problem, and a solution to the problem |
|
Causal Organization |
Organizational pattern that is based on a cause-and-effect relationship that can develop in two ways: moving from cause to effect or from effect to cause |
|
Narrative organization |
Organizational pattern that uses one or more stories to construct an argument |
|
Comparative advantages organization |
Organizational pattern that illustrates the advantages of one solution over others |
|
Monroe's motivated sequence |
Process used to persuade audiences by gaining attention, demonstrating a need, satisfying that need, visualizing beneficial results, and calling for action |
|
Credibility |
An audience's perception of a speakers competence and character |
|
Competence |
An audience's view of a speaker's intelligence, expertise, and knowledge os a subject |
|
Character |
An audience's view of a speaker's sincerity, trustworthiness, and concern for his or her well-being |
|
Initial Credibility |
The credibility a speaker has before giving a speech |
|
Derived Credibility |
Credibility a speaker develops during a speech |
|
Terminal Credibility |
Credibility given to a speaker at the end of a speech |
|
Common Ground |
Similarities, shared interests, and mutual perspectives held by a speaker and his or her audience |