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29 Cards in this Set
- Front
- Back
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Communication Techniques
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Nonverbal Communication
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Non Verbal Communication
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communication that doesnt involve any words
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Examples of non verbal communication
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posture, facial expressions, touch, clothing,
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Non Verbal Communication is also
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multi channeled, unconscious, conveys emotional content
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Communication Styles
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dominant, interruptive, manipulative, polite, creative, sarcastic, and passive
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Schisomogenesis
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The tendency for a specific communication style to shift or increase during conflict
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Meta Messages
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nothing is as it seems, nor is otherwise
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Social Support
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Involves Social Well being
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Social Well Being
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ability to establish, maintain, improve relationships, growth, effective communication conflict resolution skills, balancing connection
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Types of Social Support
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instrumental, emotional, informational, feedback
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Rosenburg
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trained people in a version of nonviolent communication for interpersonal and inter-group conflict
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Rosenburg's 4 components
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observation, feelings, needs, and requests
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Butler
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Describes her use of non-violent communication through steps
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Butlers Steps
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do able request, listen carefully, empathize, differentiate between universal needs, brainstorm
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Conflict Resolution styles- how do we all respond to conflict in particular ways
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our set of available skills, and our personal style
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Conflict Resolution Personal Styles
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Avoidence, surrender, aggresion, manipulation, compromise, competition, and negotiation
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Assorted Stress Reduction Tehcniques
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mind body interventions, biologically based therapies, energy therapies, body based methods, types of massages, humor, laughter, and music
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Spirituality
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peace, meaning, and purpose in life, and it also refers to the transcedent beliefs and practices can be experience within as well without formal religous structures, very personal
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Religion
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Religion is organized belief includes shared and institutionalized moral values, beliefs about god or a higher power, and involvement in a faith community, family is central to religion, and congregational affiliation is important
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Time management
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TM skills help people gain a sense of control over their activites,
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Time History
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early humans lived in time defined by biological and directly observed connections to the national environment
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Time Management is...
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Subjective, put first things first
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Music
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Makes transitions in secular and religious rituals
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Music and Emotion
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acts as a vehicle for emotion
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Music and Physiology
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induces physical relaxation
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Humor - Theories
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superiority, release, relief, incongruity, and divinity
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Humor and Physiology
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relaxes muscles, reduces blood pressure, increases ventilation, massages internal organs, and promotes secretion of
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Types of Humor
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parody, satire, black humor, irony, slapstick comedy, sarcasm, absurd, nonsense, dry humor and puns
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Technostress
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a feeling of anxiety or mental pressure from our exposure or involvement with computer technology
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