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7 Cards in this Set
- Front
- Back
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• Know what “you” and “I” language is; be able to craft example statements for both and provide one pro and con for each type of language* |
“I” language= language as perceived and understood in the individual Pros: accepts responsibility for the message Con: can be perceived as egotistical, narcissistic, and self-absorbed “You” language= Pros: signal other orientation, particularly when the topic is positive Cons: can sound evaluative and judgmental, particularly during confrontations. |
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emblem |
Nonverbal signals with verbal equivalent or direct verbal translation. A wave that means “hello” “goodbye” or “come here” |
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• Know the six connections between verbal and nonverbal messages and be able to provide examples* |
1. Body movements (posture, hand gestures, face and eyes) 2. Haptics/ Touch 3. Artificial communication (clothes, jewelry, cars) 4. Proxemics (space and distance_ - Intimate space (0-18 inches) Personal space (18inches to 4ft) 5. Physical environment - instrumentality: facilities allow you to carry your task - Pleasure: should like the space - Security and shelter: should feel safe. - Social contact: determines who talks who - Symbolic in dentification: messages that say what an org/person are like or what their position is 6. Paralanguage/Silence (how someone is saying something) - Pauses - Unintentional- people stop to collect their thoughts before deciding how best to continue - vs vocalized pauses (um, uh, like, you know) |
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• Know each of the 4 listening styles, be able to define them and be able to provide at least one pro and con for each* |
1. Task-oriented listening: concerned with efficiency and accomplishing the job at hand - Good for deadlines, encourages others to be organized - Cons- can be alienating, no deliberation or consideration, emotional concerns minimized 2. Relational listening: concerned with building emotional closeness with others - Pros- aim to understand how the other feels, are aware of their emotions - Cons- easy to become overly involved 3. Analytical listening: concerned with attending to the full message before coming to judgment - Pros- can be a big help when the goal is to assess the quality of ideas and when there is value in looking at issue from wide range of perspective - Cons- time consuming and impractical under fast approaching deadlines 4. Critical listening: has a strong desire to evaluate messages - Pros- helpful when the goal is to investigate a problem - Cons- can frustrate others who may think they nitpick everything others say. |
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• Know the guidelines for small talk |
1. increase topic intimacy gradually 2. give and use “free information” 3. share the floor (50%-50%) 4. follow the rules…. At least initially 5. use humor appropriately 6. show composure 7. don’t be too hard on yourself 8. show interest in the other person |
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phatic communication |
“talking for talk’s sake: - What you say is not as important as the fact you are talking |
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• Know the different language rules, including semantic misunderstandings |
Phonological rules: governs how sounds are combined to form words Syntactic rules: governs the order of words in a sentence Semantic rules: governs the meaning of words and how to interpret them Pragmatic rules: use of set of rules related to language within a communicative context |
