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95 Cards in this Set
- Front
- Back
World of Beer promises to be our customers "favorite place to eat ____________, ______________, and be ____________"
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drink
connect entertained |
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In your own words how will you demonstrate the below values:
BRING THE SPIRIT HEART FOR HOSPITALITY ENTHUSIASM FOR LEARNING COURAGE FAIR HEARING SHARING IN SUCCESS SUSTAINABILITY |
spirit: being positive, having fun, helping others
heart: include others, being generous and humble to serve others learning: being committed to ongoing education and personal growth courage: having high standards, challenging when challenge is due and telling the truth even when it's easier not to fair hearing: listening to others' perspective without requiring they agree with your own sharing success: celebrating everyone's contributions sustainability: responsibly using resources and ensuring the future of WOB |
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As a WOB*STAR yourself you must keep what 3 promises
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Citizenship
Teamwork Spirit |
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Name one of WOB's 5 pillars of Success
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Craft beer and spirits
great tavern fare lively entertainment real hospitality community |
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what are the 4 main ingredients used to brew beer
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water
yeast hops malted barley |
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what are hops used for in beer and what does IBU stand for
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bitterness and preservation
international bitters unit |
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what determines if a beer is going to be an Ale or a Lager
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yeast
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what makes beer bitter
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hops
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what makes beer sweet
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malts
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malt gives beer ________, ___________, and ____________
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color
body sweetness |
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what acts as a preservative in beer
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hops
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name 5 hop aromas
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earthy
piney floral citrusy grassy |
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beer is made up of ___% water
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90
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what turns beer into alcohol and gives it natural carbonation
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yeast
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all beer is filtered
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FALSE
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Ales are top fermented at warmer temperatures and lagers are bottom fermented at cooler temperatures
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TRUE
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Weihenstephaner is the oldest brewery in the world
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TRUE
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Which brewery is the oldest microbrewery in the wolrd
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Anchor
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Which brewery is the oldest brewery in the USA
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Yuengling
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Explain dry-hopping
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Adding hops after fermentation for aroma only
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What is a cask ale
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An unfiltered, unpasteurized beer that is fermented in the cask (firkin) that it will be served in.
Fresh beer, best if served within first day or two |
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Explain freeze distillation
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Beer is cooled to freezing temperatures and the frozen layer of water is removed from the top.
Results in a more syrupy and more alcoholic beer |
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Example of an Eisbock
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EKU 28
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Where did Pilsners originate
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Pilsen, Czech Republic
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Which Pilsner is said to be the original Pilsner
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Pilsner Urquell
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In order to be called a "Kolsch" it must be brewed in Koln, Germany
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true
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ESB's are brewed to be _______________ in malt and hop character
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balanced
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Explain the difference between a cider and a mead
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Ciders brewed with apples and pears
Meads are brewed with honey instead of malted barley |
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what does IPA stand for?
Name 3 IPAs in your cooler |
India Pale Ale
Dogfish Head 60 Minute, Cigar City Jai Alai, Stone IPA |
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Name a starch alternative that is used to brew Gluten Free Beers.
Name 3 Gluten Free Beers that are in your cooler |
Sorghum
Widmer Omission Pale Ale Widmer Omission Pale Lager Brunehaut Bio Blond Estrella Daura |
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Where did Vienna Lagers originate?
Name a Vienna Lager that is in your cooler |
Austria
Negra Modelo Sam Adams Boston Lager Brooklyn Lager |
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Ciders are usually brewed with ____________ and ____________
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apples
pears |
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What is spontaneous fermentation
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wort cooled in koelships innoculated with wild yeast, sometimes giving it sour flavor
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What is bottle conditioning
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Reseeding beer with sugar and live yeast before packaging
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Name 2 Pale Lagers
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Cigar City Hotter than Helles
Hofbrau Original Weihenstephaner Original Flensburger Gold Narragansett Lager Kona Longboard Widmer Omission Pale Lager |
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Name 2 Pale Ales
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Sierra Nevada Pale Ale
Cigar City Invasion Pale Ale Stone Pale Ale Widmer Omission Pale Ale Oskar Blues Dales Pale Ale Intuition Peoples Pale Ale |
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Name 2 Brown Ales
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Cigar City Maduro Brown
Tilburgs Dutch Brown Ale Lost Coast Downtown Brown Avery Ellies Brown Ale Bold City Dukes Cold Nose Brown Ale |
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Name 2 White Wheats
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Wittekerke
Lost Coast Great White Avery White Rascal Cigar City Florida Cracker Hoegaarden Unibroue Blanch de Chambly Blanch de Bruxelles Swamphead Cottonmouth Dogfish Head Namaste |
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Name 2 ciders
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Angry Orchard Crisp Apple
Angry Orchard Cinnful Angry Orchard Traditional Dry Woodchuck amber Woodchuck Green Apple |
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What is the difference between a Porter and an Imperial Porter
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Imperial Porters are stronger in alcohol, have bolder flavors, and are sweeter than Porters
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What is the commonly known story behind IPA
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English sent troops beer across the India Trade Route, beer spoiled before it reached the troops.
Added more hops (natural preservative) to make the trip When troops returned they liked the hoppy flavor |
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A Hefeweizen is brewed with _____% wheat and ___% Malted Barley
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60
40 |
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What does Dunkelweizen translate to
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Dark Wheat
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Belgian White Wheat
Color: Flavors: Body: Garnish: |
pale straw
orange peel and coriander light orange |
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Hefeweizen:
Color: Flavors: Body: Garnish: |
golden and hazy
banana and clove medium lemon |
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Because they are so dark in color, Schwarzbiers are also heavy in body
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FALSE
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what are two common brown ale aromas
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malty
nutty |
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Name 2 brown ales
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Tilburgs Dutch Brown Ale
Cigar City Maduro Brown Lost Coast Downtown Brown Avery ellies Brown |
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Which has a more burnt/roasted flavor. Stouts or Porters
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Stouts
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What kind of malts are Stouts brewed with
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patent malts
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Scotch ales are also referred to as
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Wee Heavy
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Why are Saisons also referred to as farmhouse ales?
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Up to 5 liters a day were given to farm workers
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Describe a belgian tripel
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color: Golden
Body: Medium, highly carbonated Taste: spicy undertones, yeasty and fruity notes with a slight hop finish |
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Describe a Belgian Quad
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Color: deep amber to dark brown
Body: full Taste: malty sweet, dark sugar flavors, undertones of fruit and spice |
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Describe a Barleywine
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Color: tawny copper to brown
Body: full Taste: apparent alcohol flavor and caramel sweetness and fruity finish |
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Describe and Amber Lager
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light amber to copper
medium bodied malty backbone, bold caramel sweetness |
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Describe a Pale Ale
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Golden to copper
light to medium body mild hop, dry finish |
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Describe a Berliner Weiss
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pale straw color
light body light and tart, very easy drinking |
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What style is Chimay White
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Tripel
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What style is St. Bernardus Prior 8
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Dubbel
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What style is Delirium Tremens
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Golden
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What style is Duvel
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Golden
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What style is St. Bernardus ABT 12
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Quad
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What style is La Caracole Saxo
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Blonde
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What style is Chimay Red
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Dubbel
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What style is Chimay Blue
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Quad
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What style is Leffe Blonde
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Blonde
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All unfiltered beers should be rolled before pouring
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TRUE
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Why are Dopplebocks historically called "liquid bread"
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Monks consumed them for carbs during lent
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Name all Trappist Breweries
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Chimay
Rochefort Orval Westmalle Westvleteren Achel La Trappe Stift Engelszell St. Joseph's Abby Abdij Maria Toevlucht |
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Schwarzbier translates to ___________ in German
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black beer
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Alt translates to _________
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old
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What beer is brewed in the month of March
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Marzen/Oktoberfest
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Describe the proper presentation for a bottled beer
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Proper glass (beer clean and rinsed)
Proper head Cap back on bottle Bottle and Glass on Coaster with labels facing guest |
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Describe the proper presentation for a draft beer
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Proper glass (beer clean and rinsed)
Proper head On Coaster Label facing guest |
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What is the proper set up of the 4 compartment sink
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1 - dump
2 - wash (hot water & low suds detergent) 3 - rinse (cold water) 4 - sanitize (warm water) |
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Explain the proper steps if a beer loses its head before it is given to a guest
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ask the bartender to top the glass off
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A customer should be greeted __________ or within ____ seconds
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immediately
45 |
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When greeting a customer, it is important to bring what items
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coaster
bottle menu draft menu |
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If it is a customer's first time to World of Beer, who do you introduce them to?
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Everyone working
Product manager/general manager |
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Describe a properly pre-bussed table and why it is important
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Only active wear left on table (what customer is currently using)
Easier to bus after table leaves, looks cleaner, turn table faster |
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Service Timing
Greet Drinks First 3rd, Last 3rd Check & Change |
45 seconds
3 minutes 2 minutes 2 minutes |
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Explain first 3rd, last 3rd
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Within the first 3rd of the beer is consumed make sure customer likes their choice
Last 3rd offer samples for next beer |
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Write an appropriate greet over the telephone
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Hello, thank you for calling World of Beer (location), this is _____. How may I help you?
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The phone should be answered within how many rings
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3
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Red Monk
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Belgian quad & splash framboise
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Black & Tan
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Guinness and Pale Ale
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Half & Half
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Guinness and Pale Lager
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Chocolate Raspberry
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Chocolate Stout & Framboise
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Chocolate Blueberry
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Chocolate Stout & Blueberry wheat
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Raspberry Cider
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Cider & splash Framboise
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Snakebite
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Cider & Pale Lager
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Black Velvet
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Cider & Guinness
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ID customers under ___ years old
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30
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cost to sign up for loyalty program and what do you receive at sign up
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$15
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