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59 Cards in this Set
- Front
- Back
Ethics?
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Principles of conduct that govern an individual or group.
Characterized by 2 things: 1)Normative Judgments 2)Morality |
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Normative Judgment?
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Implies if something is ogod or bad, right or wrong, better or worse.
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Morality?
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Societies accepted standards of behavior.
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What determines how employees will react to promoting one employee and demoting another?
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Whether they think the decisions and the processes that lead up to them were fair.
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What is an integral part of what most people think of as justice?
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Fairness.
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What are the 3 components of organizational justice?
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1)Distributive
2)Procedural 3)Interpersonal/Interactional |
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Distributive Justice?
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Refers to the fairness and justice of the decision's result.
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Procedural Justice?
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Refers to the fairness of the process.
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Interpersonal Justice?
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"Interactional Justice"
Refers to the manor managers conduct interpersonal dealings with employees. |
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With what do most employees associate fairness?
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Ethical behavior.
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What was the number 1 reason in ethical lapses?
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Being under the gun to meet scheduling pressures.
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What can the "boss" influence relative to ethics?
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The "boss" can set the tone about what is right or wrong.
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What can be a signal that the employer is serious about ethics?
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An ethics policy and code.
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The manager sets values and creates a culture through what?
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Through what he or she says and does.
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Organizational Culture?
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Characteristic values, traditions, and behaviors a company's employees share.
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Value?
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Is a basic belief about what is right or wrong, or about what you should or shouldn't do.
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Whay are values important?
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They guide and channel behavior.
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What sends clean signals about what is and isn't acceptable behavior within the organization?
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The firm's culture.
1)Patterns of behavior 2)Physical manifestations 3)Values |
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What is an important and practical reason for treating employees with fairness and justice?
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"They're not employees, they're people"
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What impact can employee perception of fairness have on fostering ethics and fiar treatment in the workplace?
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Increased employee commitment; enhanced satisfaction with the organization.
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What is a key step to preventing unethical work behavior?
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Creating a culture that encourages employees to do the right thing.
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What signal can the selection process send?
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What the company's values and culture are.
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What can the manager do to ensure that others view the organization's assessment methods as fair?
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Formal procedures.
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The person's interpersonal treatment should reflect what?
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The propriety of the questions, the politeness and respect of the person doing the assessing, and the degree to which there was the opportunity for 2-way communication.
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Why is providing explanations relative to assessment important?
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Individuals see a system as fair to the extent that the employer provides useful knowledge.
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What role does ethics training play in helping employers nurture a culture of ethics and fair play?
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Recognize ethical dilemmas, how to use ethical frameworks, how to resolve problems, hot to discipline fairly.
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How does the organization's performance appraisal process provide an opportunity to emphasize its commitment to ethics and fairness?
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1)Shows the company not only adheres to ethical standards but rewards those doing them
2)How the appraisals are performed is also important |
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Why is it important that the organization deal swiftly with unethical behavior?
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Its because that if its not dealt with swiftly and relatively harshly then the ethical employees feel punished.
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Sarbanes-Oxley Act?
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Established new or enhanced standards for company management. Putting top management's attention on ensuring that all the firm's employees take ethics seriously.
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What 3 actions contribute to perceived fairness in business settings?
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1)Engagement
2)Explanation 3)Expectation Clarity |
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Engagement?
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Involving individuals in the decisions that affect them by asking for their input.
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Explanation?
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Ensuring that everyone involved and affected understands why final decisions are made.
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Expectation Clarity?
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Making sure everyone knows up front what standards they will be judged and the penalties.
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What are 2 potential flaws in traditional discipline?
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1)No one likes being punished
2)Forcing rules on employees is only short-term compliance |
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Non-punitive Discipline?
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Discipline without punishment.
1)Issue an oral reminder 2)Formal written reminder 3)Paid one-day "decision-making leave" 4)Dismissal |
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4 Main types of employee privacy violations?
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1)Intrusion
2)Publication of private matters 3)Disclosure of medical records 4)Appropriation of an employee's name |
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ECPA?
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Electronic Communications Privacy Act.
Oral and wire communications. 2 Exceptions "business purpose exception" and "consent exception". |
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What should the employer do to ensure the legality of intercepting e-mail and online service?
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Signed policy statement.
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Dismissal?
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Is the most drastic disciplinary step the manager can take.
Involuntary termination of an employee's employment with the firm. |
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What is the best way to handle a dismissal?
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To avoid it in the first place.
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What are the 3 main statutory and common law protections against wrongful discharge have eroded the at-will doctrine?
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1)Public policy exception: Discharge is wrongful when it was a gainst a explicit public policy
2)Implied contract exception: Implied contract existed based on representations in employee handbook 3)Covenant of good faith exception: Shouldn't fire employees without good cause |
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What are the 4 bases of dismissal?
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1)Unsatisfactory performance: Persistent failure to perform
2)Misconduct: Willful violation of rules 3)Lack of qualifications for the job: Inability to do assigned work although he/she is diligent 4)Changed requirements of the job: Inability to do work assigned, after nature of job changed |
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Insubordination?
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A form of misconduct. (i.e. stealing, tardiness, poor-work quality)
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What employer actions relative to termination can foster fairness in addition to the above?
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If the person views the dismissal as fair.
Who does the dismissing is also important. |
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Wrongful Discharge?
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When an employee's dismissal does not comply with the law.
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Constructive Discharge Claim?
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Plaintiff argues that he or she quit, but had no choice because the employer made the situation intolerable at work.
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2-pronged approach to avoiding wrongful discharge suits?
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1)Set up employment policies and dispute resolution procedures
2)Do the preparatory work, starting with employee application and the employee handbook |
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The employer's first line of defense to handle dismissals is with what?
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Fairness and Justice.
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Why is it extremely important to be frank and honest about reasons for dismissal?
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Because if the stated reason is deemed a lie it may constitute the right to take the case to a court.
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WARN?
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Worker Adjustment and Retraining Notification Act.
"Plant closing law" Requires employers of 100 or more employees to give 60 days notice before closing. |
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What does covered employment losses include?
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Terminations; voluntary departures; layoffs; reduction of workforce.
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Layoff?
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Workers are sent home for a time that there is no work but management intends to recall the employees.
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Bumping/Layoff Procedures?
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Detailed procedures covering who will be laid off if no-work is available; generally allow employees to use there seniority to remain on the job.
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Voluntary Reduction in Pay?
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All employees agree to reductions in pay to keep everyone working.
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Ring of Defense Approach?
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Reduces layoffs by hiring temporary employees, with the understanding their work is temporary.
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Downsizing?
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Reducing, usually dramatically the number of people employed by a firm.
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Information Sharing?
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Providing advanced notice regarding the layoff.
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Interpersonal Sensitivity?
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Manager's demeanor during layoffs.
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Merger's and Acquisitions?
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1)Avoid the appearance of power and domination
2)Avoid win - lose behavior 3)Remain professional 4)Maintain a positive feel about acquired company |