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31 Cards in this Set
- Front
- Back
Teams |
Groups of two or more people who interact and influence each other, are mutually accountable for achieving common goals associated with organizational objectives and perceive themselves as a social entity within an organization. |
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List four characteristics that are involved with the creation of a team |
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List Three Distinguishing Characteristics of a Team |
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Why do informal groups exist? |
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List: Advantages and Disadvantages of teams |
Advantages:
Disadvantages:
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List: Five C's Model |
Cooperating Coordinating Communicating Comforting Conflict Resolving |
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List: Advantages and Disadvantages to Team Diversity |
Advantages
Disadvantages
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Roles |
A set of behaviours that people are expected to perform because they hold certain positions in a team and organization. |
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Team Norms |
Informal rules and shared expectations that groups establish to regulate the behaviour of their members. |
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Team Cohesion |
The degree of attraction people feel towards the team and their motivation to remain members. |
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List: Influences on Team Cohesion |
Member similarity Team Size Member interaction Somewhat difficult entry Team Success External Competition and Challenges |
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List: Consequences of Team Cohesion |
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List and Describe: Trust Foundations |
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Team Processes |
Interactions and activities that occur within a team as it works towards its goal. |
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List: Categories of internal team processes |
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List: Type of external activities |
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List: Steps in Five Stage Model |
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Punctuated Equilibrium Model |
Teams working under strict deadlines experience three important phases: 1. Initial meeting 2. Midpoint transition 3. Period close to the endpoint |
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List: Two Ways Virtual Teams differ from Regular Teams |
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List: Constraints on Team Decision Making |
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List: Four Team Structures that Encourage Creativity in a Team Setting |
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List: Importance of Communication |
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List: Communication Channels |
Face-to-face communication Internet-based communication Workplace communication through social media |
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List: 5 Paralinguistic Tools |
Vocal spelling Lexical surrogates Spatial Arrays Manipulation of grammatical markers Minus features |
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Emotional Contagion |
The non-conscious process of "catching" or sharing another person's emotions by mimicking that person's facial expressions and other nonverbal behaviour |
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Media Richness |
A medium's data-carrying capacity, that is, the volume and variety of information that can be transmitted during a specific time. |
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Factors to Media Richness |
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Persuasion |
The use of facts, logical arguments, and emotional appeals to change another person's beliefs and attitudes, usually for the purpose of changing the person's behaviour. |
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Barriers to Communication |
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Informational Overload |
Volume of information received exceeds the person's capacity to process it. |
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Active Listening |
Sensing Evaluating Responding |