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14 Cards in this Set
- Front
- Back
- 3rd side (hint)
Why do we communicate?
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Meets our needs
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Five types of needs
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P- hysical
R- elational I- dentity S- piritual I- nstrumental |
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Key Elements of communication
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Source
Message Channel Receiver Noise Feedback |
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3 Types of Noise
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Physical- Outside noise
Psychological- Thoughts Physiological- Biological |
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Three Models of Communication
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Action model: One way process
Interaction model: Two way process Transaction model: Multi-way process (all done at once) |
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Characteristics of Communication
Channel-rich context vs. Channel-lean context |
Channel Rich context: Any communication that involves many channels at one time.
Channel-lean context: Communication that relies on a single channel (IM, Email, texting) |
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Characteristics of Communication
Content dimension vs. Relational dimension |
Content dimension: What is said
Relational dimension: How it is said. |
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Characteristics of Communication
Explicit rules vs. Implicit rules |
Explicit rules: Written and understood rules that people abide by.
Implicit rules: Not written rules but known rules that people tend to abide by |
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5 Common Myths about communication
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1) Everyone is an expert communicator
2) Communication will solve any problem. 3) Communication can break down. 4) Communication is inherently good 5) More communication is always better. (About quality, not quantity). |
Experts can Breakdown and Solve More Good
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Definition of interpersonal communication
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Communication that occurs between two people within the context of their relationship and that as it evolves, helps them negotiate and define their relationship.
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What makes communication interpersonal?
(4 Characteristics) |
1) Occurs between two people
2) Takes place within a relationship (based on what we expect). 3) Evolves within a relationship (best friend example). 4) Negotiates and defines relationships. |
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Why does interpersonal communication matter?
(3 reasons) |
1) Pervasive (occurs everywhere from the moment we wake up)
2) Can improve our relationship 3) Can improve our health |
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What does it mean to communicate competently?
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- Communicate effectively
- Communicate appropriately |
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What do Competent communicators practice?
(5 things) |
1) Self Awareness
2) Adaptability 3) Empathy (see world from other peoples POV) 4) Cognitive complexity (being able to understand a given situation). 5) Ethics |
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