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176 Cards in this Set
- Front
- Back
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List 3 roles a company officer may perform as a public servant.
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Inspecting facilities
Issuing building permits Investigating suspicious fires |
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Perceptions of a new company officer are...
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Subjective
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Give an "internal" perception that might be difficult to overcome as a new Lt.
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abusing power and confusing rank with respect
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Serving as a role model is a responsibility a Lt. has to...
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the profession
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How many Fire Officer levels are there?
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1-4
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NFPA 1021
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Standard for Fire Officer
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The success of any fire dept. is directly proportional to ...
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its community involvement.
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Define: Supervision
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The act of directing, overseeing, or controlling the activites and behavior of others.
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What is a trait that makes a person an effective leader?
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Integrity
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Which behavioral leadership style compares the degree of job structure to the degree of employee consideration?
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Two-dimensional Leadership style
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Which behavioral leadership style includes autocratic, democratic and laissez-faire categories?
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Basic Leadership sytle
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A(n) ____ leader inspires follower loyalty...
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Charismatic
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Theory X leader believes...
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the average worker is lazy
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Give the basic concept behind the Theory Z.
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Creating a close relationship between work and social life.
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In the ____ theory, a leader determines the best of 4 styles to use in influencing members in the accomplishment of the unit's goals and objectives.
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Path-goal
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What is the disadvantage of the path-goal theory?
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you must be accurate in using good judgment to determine the right leadership sytle.
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Which leadership theory focuses on value-driven leadership and proactively living one's own life versus enduring a reactive life?
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Principle-centered leadership theory
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Level 1 Leader
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Highly capable individual
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Level 2 Leader
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Contributing team member
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Level 3 Leader
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Competent manager- organizes people well
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Level 4 Leader
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Effective leader- vigorous pursuit of a clear and compelling vision
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Level 5 Leader
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Executive- the man!
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What characteristic distinguishes a level 5 leader from the other levels?
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Diligence to ensure organizational success
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What is the difference between a model and a theory?
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Models have been proven through application.
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A ____ leader is concerned with getting work done while considering the welfare and happiness of members of the unit.
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Balanced Leader
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A balanced leader...
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uses various leadership styles
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What are the 4 readiness levels of the situational leadership model?
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Telling, selling, participating, and delegating
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In the social-change leadership model, give a critical value the Lt. should learn...
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Commitment
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The purpose of the social change model is...
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to make changes for the betterment of others through leadership
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The Alpha leadership style is a relationship between what elements?
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Leader, followers, system, and goal.
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Alpha leaders generate loyalty and commitment through____.
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Relationships
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A good leader builds _____.
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Trust
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What is the difference between a manager and a leader?
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Managers are copies; leaders are the originals
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Whiles managers maintain, leaders
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develope
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Define: Power
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the possession of control, authority, or influence over others.
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List the power types.
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Reward, Coercive, Indentification, Expert, Legitimate
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Define: Command Presence
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The ability to identify the components of a situation, assess the need for action, determine the nesessary intervention and initiate it.
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Suspension without pay is a form of _____ power.
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Coercive
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Define: Supervision
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the processes of directing overseeing and controlling the activities of other individuals.
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What is essential to meeting all challenges ?
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the establishment of priorities
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"Direct" preparation of EMS response includes...
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Training and drilling as a team.
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When the first sign of a personnel problem arises, the Lt. must be able to respond in a _____ manner.
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proactive manner
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Which methods works well in involving employees in establishing goals and objectives in emergency situations?
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Delegating tasks
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Define Workgroup
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a group with the common purpose of completing specific objectives within the organization.
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Mentoring
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Process used to prepare capable individuals for advancement within the organization through the direction of a positive role model.
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The ability to reason or present a strong argument in favor of or against a position?
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Logic
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When a person is faced with making a decision, it is essential to apply logic in the form of ______ to arrive at a decision.
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Reasoning
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Define: Inductive Reasoning
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The process of reaching a specific conclusion based on a general statement or principle.
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Define: Casual Reasoning
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The process that is based on the relationship between 2 or more events in such a way that it is obvious one caused the other to occur.
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Define: Analogical reasoning
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Based on a comparison between 2 similar cases.
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What is essential to the Inductive reasoning approach to decision making?
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Documentation
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Deductive reasoning is usually developed in the form of a ...
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Syllogism
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What is the key to effective causal arguments is to:
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Establish a factual, direct link between the cause and the effect.
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Define: Fallacy
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False reasoning without sufficient supporting evidence.
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What type of fallacy makes a faulty connection between the cause and effect?
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Causal
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Define: Strawman
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Makes a weak, easily refuted statement to take attention away from the main point. Creating a "distraction" (strawman) get it.
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Define: Slippery slope
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Consists of a series of worsening consequences that are assumed will result from the initial decision or action.
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Define: Ethics
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The principle that is used to determine correct and proper behavior.
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Ethics and ethical behavior are ________ traits.
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Learned
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What is the primary source of ethics and ethical behavior?
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Family
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What is the cause of unethical behvior in individuals?
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Self esteem
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In order to apply the decision-making process, a company officer must gauge the ______ of the unit.
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Morale
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Decisions are usually:
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Generic or Exceptional
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The _____ decision-making model is usually applied to decisions that have the potential for high risk or uncertain outcomes.
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Rational
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What is the First Step in solving a problem?
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Classify the problem. (not define) into 2 ways...
1. Generic- recurring problem 2. Exceptional- may occur once |
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After the problem has been classified and defined...
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various responses must be determined.
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Making decisions can be difficult because of ...
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personal barriers
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The Abilene Paradox explains...
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Why members of a group may go along with a decision when they know it is a bad one.
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Which question must be asked to determine if it is ethical?
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It is the truth?
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Define: Exigent Circumstances
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Conditions that allow ems and law enforcement officers to enter a structure without a warrant.
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Define: Pareto's Principle
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Known as the 80/20 rule; the leader commits 80% of the effort of 20% of the tasks that are important.
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The Alpha Leader must be aware of the larger system and its goals by applying one of three core skills:
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1. Anticipating- trends or problems with the system
2. Aligning- strong relationships with others 3. Acting-committing to the task |
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Define: Misfeasance
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Knowing what to do and doing it wrong.
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Define: Nonfeasance
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Knowing what to do and just not doing it.
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What is the max amount of HAZMat you can transport without a placard?
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440 lbs.
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Define: the Fireman's Rule
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the homeowner can not be held liable if a FF is injured doing his job.
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What is a rule of conduct established by custom, agreement or authority.
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Law
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In the US and Canada, what are the basic, "laws of the Land"?
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Federal Constitutions
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Which type of laws are based on customs, traditons?
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Common Laws
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Define: Administrative law
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Laws created and enforced to implement the legislation for which they are responsible.
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Acts of Terrorism are examples of ____ laws.
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Criminal Law
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Define: Liability
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A legal obligation or responsibility.
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When a crimminal act applies to public servants, it is called?
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Malfeasance
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If an employee commits a crime at work, who is responsible?
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The crimminal/employee.
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Define: Tort
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A civil wrong or injury
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Most civil actions against fire and emergency services organizations are related to _______ liablity.
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Tort
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The major health and safety laws in the US are created by:
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OSHA
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The major health and safety laws in the US are created by?
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OSHA
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The Civil Rights Act eliminates discrimination due to what 3 things?
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Race, Religion, Color
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A _____ is a civil wrong or injury.
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Tort
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The Equal Employment Opportunity Commission was charged with protecting the rights of all workers especially those in protected classes like...
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Women
Minorities Elderly (between 40-70) Disabled |
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Affimative action means that?
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The standards of recruitment must be essential for the work and based on work-related criteria.
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Define: Disparate Treatment
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Treating someone differently than those of another race, gender, religion, etc.
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Define: Qid pro quo
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A form of sexual harasment, by someone who has the power to reward or punish the worker.
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T or F: There are no federal laws prohibiting discrimination based on sexual orientation.
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True (but, there was passed an executive order, used within the fed. gov.)
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Discriminating against a single parent or pregnant woman is an example of...
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Disparate treatment
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Using min. height and weight requirements in the hiring process is an example of...
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Adverse impact
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Sexually oriented jokes and explicit e-mails are examples of...
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a Hostile work environment
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What groups are exempt to the ADA?
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Fed. Gov.
Native AMerican Tribes Private Clubs |
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T or F: Public accommodations must comply with ADA regs. regardless of cost.
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True.
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ADA regs. in employment only apply to organizations with _____ employees.
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15 or more full time employees.
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What does the Fair Labor Standards Act (FLSA) guarantee?
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private sector workers get time and a half when they work over 40 hours.
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What is the ASTM International
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A consensue-based standards writing and testing organization.
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What are the three most common forms of communication?
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Interpersonal
Oral Written |
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Interpersonal Communication is communication between ____ people who have an established relationship.
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2
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A hearing imparment is an example of an ______ barrier.
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Internal
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What are the 5 purposes for interpersonal Communication?
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(PLIRH)
play learn influence relate help |
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The verbal message depends on symbols called?
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Words
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T or F: Taking responsibility for personal thoughts and feelings is not a way to improve verbal communication skills.
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False
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Words provide the receiver with ____% of the message; nonverbal actions provide the remaining ___%.
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7%, 93%
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Define: Arbitrary Words
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Words that may not have the same meaning to all people.
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Define: Ambiguous Words
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Words with two meanings.
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Define: Abstract Words
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Words with generalized rather than concrete or tangible meanings.
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Define: Kinesics
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Body Motion and position
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Cultural views of the use of time have been divided into two categories.
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Monochronic- Eurocentric
Polychronic-Latin |
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T or F: Sitting at right angles is an approach to removing barriers.
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True
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To effectively communicate the correct message, facial expressions...
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Must match the verbal message.
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Research indicates that most people remember only ___ % of message after they hear it.
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50%
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Define: Hearing
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Involves sound waves striking the ear drums.
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Define: Listening
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An active part of the communication process.
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Define: Attending
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Paying attention to the message.
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In order to ________ a message, the listener must be able to separate facts from opinions.
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Evaluate
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Which listening step completes the communication prrocess?
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Responding
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Which element of the speech communication process is the communication environment that includes the physical location, time and attitude of the sender and receiver?
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Context
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What are the three types of speeches?
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PIE
Persuasive Informative Entertainment |
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What type of speech is the most difficult to develop but most important for a Lt. to give?
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Persuasive
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What type of speech is the easiest to develop?
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Informative
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Define: Canned Speech
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A speech prepared for all occations and aduiences.
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An effective speaker bases his speech on ...
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bases the speech on reliable data and analysis.
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What type of speech usues humorous stories or anecdotes?
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Entertainment
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Describe the Monroe's Motivated Sequence Pattern.
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Attention- Gain it
Need- Describe the problem Satisfaction- Present solution Visualize-Describe best solution Action- Provide the steps to change. |
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What is the basis for all audience-centered speeches?
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Adapation
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When actualy giving a report presentation, the first thing you should say ....
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Make an immediate statement of purpose.
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When giving interviews, _______.
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Be frank and open as possible.
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What is the first step in preparing a speech?
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Selecting a topic.
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What is a key to a successful oral presentation?
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Analyze the audience.
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Demographics include...
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age, gender, religion, education, and cultrual backgrounds.
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Define: Audience Adaptation
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Developing or adjusting a speech to fit the audience.
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What is generaly the easiest step in writing a speech?
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Selecting a topic.
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Supporting data can be incorporated into the body of a speech through ________.
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Testimony
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Define: Body of the Speech
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Where you develop the central idea.
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Which format for organizing speeches divides the central idea into even, natural divisions?
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Topical
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Which speech writing organizational method places the most important informaion at the beginning of the body of text?
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Primacy
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Which speech-writing organizational method moves from simple ideas to more complex?
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Complexity
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Which form of speech delivery relies on notes or an outline of the speech?
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Extemporaneous delivery
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Which form of speech delivery is rarely used by company officers in dealing with the public?
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Reading the text
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Communication studies indicate that a speaker's _____ communicates significant information to the audience.
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Posture
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Define: Poise
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The accumulation of all nonverbal elements into one image of self-confidence.
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Use ____, to maintain the listener's attention.
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Pitch
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What is the first step in writing any document?
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Determine the audience, scope and purpose.
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Define: The Purpose of a Document
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Why the document is being written
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Define: Scope of a document
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The topic and how broad or narrow it is.
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An outline includes....
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Introduction
Body Conclusion |
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The introduciton of a document tells the reader what the topic of the document is through the....
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Thesis statement
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The average paragraph is how long?
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75 to 125 words
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Tying paragraphs together with ____ helps maintain the flow and rhythm of a document.
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Transitions
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Which paragraph transition shows case and effect?
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Accordingly
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Which paragraph transition shows contrast or qualification?
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However
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The ____ of the memo or e-mail exceeds the actual message.
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Value
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When proofing a memo or email check _______.
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That the format is consistant.
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Which form of communication is used outside the comp.
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Letters
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What is the accepted form for letter writting?
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Heading
Opening Body Conclusion |
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The date and salutation is included in the ____ of a letter.
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Opening.
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What type of letter gives a rejection notice?
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Denial
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Besides memos and e-mails, ____ constitute the bulk of the writing produced by most company officers.
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Reports
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Which type of report is completed on a daily basis and includes incident reports and injury reports?
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Form-based reports
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Narrative reports are written in ____ form.
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Essay Form
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What type of narrative report provides a update.
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Progress Report
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A budget request is an example of what kind of report?
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Justification
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Narrative reports should include citations....
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In the foot notes.
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An executive summary is a ______ of a report.
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Brief review
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A policies and procedures manual usually includes what?
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A Purpose Statement
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Define: Request for Proposals
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When the dept. allows manufacturers to decide if they can meet a bid.
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Define: Bid Specifications
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Specific equipment requirements of the dept. including legal requirments
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Legal requirements and specifications, called _____ are required in all bid specifications.
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Boilerplates
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Bid specifications usually have to be approved by the?
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Finance or purchasing officer
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