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43 Cards in this Set
- Front
- Back
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Which of the following created the Equal Employment Opportunities Commission?
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Civil Rights Act
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_____ is part of the new social contract for employees.
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Employability, personal responsibility
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Which of the following is consistent with initiating structure?
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Task oriented behavior
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_____ is the ability it influence people toward the attainment of organizational goals
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Leadership
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_____ refers to a positive attitude towards one's job
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Job Satisfaction
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Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success?
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Organizational Citizenship
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Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of knowledge, experience, skills, and capabilities of employees?
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Human Capital
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The ____ prohibits discrimination based on physical or mental disability.
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Vocational Rehabilitation Act
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An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations i s called.
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Organizational Behavior
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_____ serves as invisible barriers to important horizontal movement within the organization.
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The glass wall
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_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.
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Managing diversity
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Roy is a top executive at a cigarette manufacturing company who believes that cigarettes are dangerous products an they kill people. This condition is described as:
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cognitive dissonance
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Which legal act underscored the need for well-written job descriptions and specifications that accurately reflect the mental and physical dimensions of the job?
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Americans with Disabilities Act
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The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:
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perception
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____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization/
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Affirmative Action
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Smineline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?
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Reduced costs associated with high turnover, absenteeism, and lawsuits
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Which of the following characteristics of leaders have been studied?
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all of these
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Family and Medical Leave Act require employees to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
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12
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An evaluation that predisposes a person to act in a certain way is called an:
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attitude
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Researchers at the Ohio State University identified two major behaviors called:
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consideration and initiating structure
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Which of the following restricts mandatory retirement?
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The Age Discrimination in Employment Act
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Which is defined as all the ways in which people differ?
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diversity
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_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.
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Human Resource Management
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The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a ____ leader.
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Level 5
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Which racial or ethnic category represents the largest and fastest growing minority group?
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Hispanic
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The hiring of applicants based on criteria that are not job related is called:
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Disrimination
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AMERICANS WITH DISABILITIES ACT
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1990. Prohibits discrimination against qualified individuals by employers on the basis of disability and demands that "reasonable accommodations" be provided for the disabled to allow perfomance of duties.
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STRATEGIC HUMAN RESOURCES MANAGEMENT
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Find the right people: HRM planning, job analysis, forecasting, recruiting, selecting
Manage Talent: training, development, appraisal Maintain an Effective Workforce: wages and salary, benefits, labor relations, termination |
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Internal Recruiting
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promote from within
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External Recruiting
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recruiting new comers from outside the organization
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Job analysis
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systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job
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Job description
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clear and concise summary of the specific tasks, duties, and responsibilities
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Realistic job previews
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gives applicants all pertinent and realistic information, positive and negative, about the job and organization
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FOUR APPROACHES TO TRAINING AND DEVELOPMENT
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On-the-job trainging: experienced employees are asked to take a new employee under their wing and teach them the job
Social learning: learning informally from others by using social media tools including mobile technologies, social net workings, wikis and blogs Corporate Universities: an in-house training and education facility that offers broad-based learning opportunities for employees Promotion from within |
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TRADITIONAL DIVERSOTY
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age, race, gender, pay level, disability, lifestyle
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INCLUSIVE DIVERSITY
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race, gender, lifestyle, pay level, function, competency, income, parent, language, work style, military experience, position, nationality, personality
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DIVIDENDS OF THE WORKPLACE DIVERSITY
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Better use of empolyee talent, increased understanding of the marketplace, enhanced breadth of understanding in leadership positions, increased quality of team problem solving, reduced costs associated with high turnover, absenteeism
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PERCEPTION PROCESS
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Observe, observing information via the sense.
Screen, screening the information and selecting what to process Organize, organizing the selected data into patterns for interpretation and response |
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BIG FIVE PERSONALITY FACTORS
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Extroversion
Agreeableness Conscientiousness Emotional Stability Openness to experience |
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FOUR PROBLEM SOLVING STYLES
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Sensation thinking: details, facts, certainty
Intuitive Thinking: dealing with theoretical or technical problems Sensation feeling: concern for current, real-life human problems Intuitive Feeling: avoids specifics |
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LEVEL 5 HIERARCHY
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Capable: contributes talent, skills, knowledge
Contributing: contributes individually, works well in group Competent: manages team members and assets to reach set objectives Effective: stimulates high standards, champions dedication to vision Level 5: builds excellence through dedication and humility |
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AUTHENTIC LEADERSHIP
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Practices solid values, connect with others, demonstrates self-discipline, leads with the heart as well as the head, pursues purposes with passion
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LEADERSHIP GRID
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1,9: Country Club Management: thoughtful attention to the needs of people for satisfying relationships leads to comfortable, friendly organization atmosphere and work tempo.
9,9: Team Management: Work accomplishment is from committed people; interdependence through a common stake in organization purpose leads to relationship of trust and respect 5,5: Middle of the Road Management: adequate organization performance 1,1: Impoverished Management: exertion of minimum effort 9,1: Authority Compliance: efficiency in operations results from arranging conditions of work in such a way that human elements interfere to a minimum degree |
